Refund Policy

Auslanka Technologies Refund Policy

At Auslanka Technologies, we are committed to delivering high-quality products and ensuring a positive experience for our customers. We understand that there may be situations where a refund is required, and we aim to make the process straightforward while adhering to Australian Consumer Law.

Refund Eligibility Criteria

  1. Defective or Non-Functional Items
    If an item you received is faulty or not working as described, please reach out to us promptly. We will gladly offer a refund or exchange if the item:

    • Does not perform as described on our website or packaging.
    • Has a defect that impairs its intended use.

  2. Items Not Received
    In cases where your item has not arrived within the expected delivery timeframe, please contact us. We will verify the shipping status and, if confirmed undelivered, will issue a full refund or replacement at no additional cost.

  3. Misrepresented or Incorrectly Advertised Items
    Should you receive an item that does not match the description provided at the time of purchase, you are eligible for a return and refund or replacement. This is in line with the Australian Consumer Law, which guarantees consumers’ rights to products that meet the description and are fit for purpose.

Items Not Eligible for Refund

  • Change of Mind
    We do not offer refunds for change-of-mind purchases. We encourage customers to review all product details before completing a purchase.

  • Items Damaged Due to Misuse or Mishandling
    Any item damaged due to improper use, mishandling, or failure to follow care instructions will not be eligible for a refund.

  • Items Not in Resale Condition
    Returned items must be in their original, unused condition with all packaging, tags, and components intact. Items that have been worn, altered, or are missing parts cannot be refunded, as we cannot resell these items.

Fraud Prevention

To protect against fraudulent returns, Auslanka Technologies reserves the right to refuse a refund if the item’s condition or return reason does not meet our refund policy guidelines. This includes cases where:

  • The item shows signs of significant use or tampering inconsistent with its condition at purchase.
  • Serial numbers or security features on returned items have been removed or altered.

How to Initiate a Refund

  1. Contact Us
    To begin a return for a qualifying item, please email us at info@AuslankaTechnologies.com.au with your order details, including a brief description of the issue.

  2. Return Process
    Once we receive your request, we’ll guide you through the return process. After we receive and inspect the item, if it qualifies for a refund, we will process the refund to your original payment method.

  3. Australian Consumer Law
    Auslanka Technologies adheres to the Australian Consumer Law, ensuring that your rights as a consumer are upheld. If the goods you purchased fail to meet acceptable quality standards, are unfit for purpose, or don’t match the description, you are entitled to remedies including a refund, replacement, or repair.

Thank you for shopping with Auslanka Technologies. If you have questions or concerns about our refund policy, please don’t hesitate to reach out.